Understand how refunds and billing work at Sitedown Monitor
We want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be granted by Sitedown Monitor. Please read it carefully to understand your rights and responsibilities.
All subscription fees are billed in advance and are generally non-refundable, except as specifically outlined in this policy. By subscribing, you agree to the billing terms and charges associated with your selected plan.
We stand behind the quality of our service. If you are not satisfied for any reason, you may request a full refund within 7 days of your initial purchase. To request a refund, please email us at support@sitedownmonitor.com with your account details.
After the 7-day period, all fees are considered final and non-refundable. This includes renewals, plan upgrades, and any additional services purchased.
If a free or discounted trial period is offered, you will be charged automatically at the end of the trial unless you cancel before the trial ends. Refunds will not be issued once the trial has converted into a paid subscription.
All subscriptions automatically renew at the end of the billing cycle unless cancelled before the renewal date. Renewal charges are non-refundable. Please ensure that you cancel prior to renewal if you do not wish to continue.
If you believe you were billed incorrectly, please notify us within 15 days of the billing date. We will promptly investigate and, if appropriate, issue a refund or account credit.
Refunds (when applicable) will be issued back to the original payment method used for the transaction. Processing times may vary depending on your financial institution.
If you purchased our service through a third-party vendor, reseller, or app store, your purchase is subject to their terms and conditions. Please contact the respective vendor for any refund requests.
Refunds will not be provided in cases of misuse, policy violations, fraudulent activity, or where we determine that the account was used in bad faith. We reserve the right to deny a refund request if abuse of this policy is suspected.
Filing a chargeback with your bank or credit card company without contacting us first may result in suspension or termination of your account. If a chargeback is found to be invalid, we reserve the right to reinstate the charge and deny any future refund requests.
Refunds will not be issued if your account is suspended or terminated due to violation of our Terms & Conditions or other policies. Users engaging in fraudulent or abusive behavior will be permanently ineligible for refunds.
Sitedown Monitor is not responsible for failures or delays in service due to events outside of our control, including but not limited to natural disasters, acts of government, network outages, or strikes. Refunds will not be provided in such cases.
You may cancel your subscription at any time through your account dashboard. Cancelling will prevent future billing, but no partial or pro-rated refunds will be given for the remaining time on your current subscription cycle.
This Refund Policy shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under this policy will be subject to the jurisdiction of Singaporean courts.
Sitedown Monitor reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page periodically to stay informed.
For any questions, concerns, or to request a refund, please contact our support team at: support@sitedownmonitor.com
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